A done-for-you AI agent practice · since 2003

Performance and confidence, built on reliable AI and quality data.

Leveraging our 20 years of deep logistics supply chain experience, we take costly, inefficient document-heavy/people intensive workflows and streamline them by embedding AI Agents. Experience shows that we can make an 80% reduction in workflow running cost while making an average 100x improvement in workflow processing speed.

2003
Production software since
23 yrs
Running operations like yours
Live
AI agents on Claude infrastructure
UK
Senior engineers · secure by design
What we do

We create AI agents that free up your team to focus on higher value activities.

Every business has work that drags — piles of documents, endless emails, the same checks done by hand. We put AI agents on it to do the heavy lifting, so the routine gets handled fast and your people are freed up for the tricky calls and the work that really adds value.

80%Handled by agents

The repetitive, high-volume work — triaged and processed continuously. On average around 80% of transactions are routine and straightforward, and the agents handle them start to finish.

  • Read and classify every inbound transaction, document and message
  • Apply your rules and check the detail against the record
  • Match, reconcile and complete the routine cases end to end
  • Flag what needs a human — with a suggested next step ready to go
20%Worked by your team

The exceptions — the complex cases that need consideration or sign-off. The AI sorts them, explains why, and suggests how to deal with each one, so your team decides faster.

  • The disputed and the ambiguous
  • The high-value exceptions
  • The final sign-off and the relationship

We have deep experience in logistics, where these agents are already deployed and running in production — and the same approach works wherever the work is repetitive, high volume or complex.

Claims triage & settlementInspection & condition reportsCheck-in / check-out comparisonDocument workflows & data extractionLanguage translationDevelopment & release operationsSecurity & compliance monitoringMarketing & communicationsResearch & strategy
Deployed in logistics today
How we help our clients

One delivery loop. Four stages. Continuous improvement.

Data Qualityat the core01Discover02Design03Implement04Optimise
01

Discover

We take the processes you know could work much more effectively and map them — systems, data, integrations and the gaps that keep you awake at night. This typically takes a couple of weeks and gives you a clear plan and business case to optimise the process/s.

02

Design

If you approve the plan, we apply experienced process engineers to work with you to reshape your process/s — challenging the status quo and looking at the art of the possible using AI agents. You get a refined, costed new process and data architecture, together with an implementation programme.

03

Implement

We’ll take the new, optimised process architecture that you have approved and make it a reality. Working closely with our business process analyst, we have a team of experienced AI tech programmers who will create your new Agents to make your optimised process come to life. We have change management expertise in our team to work closely with you and your team to adapt to the new, automated ways of working — helping people become excited at the more interesting, value-adding roles that they are moving into.

04

Optimise

We recognise that things can always be fine-tuned, particularly with the ever-advancing ability of technology and AI. We aren’t just a project partner, but work based on deep, longer-term relationships — so we’ll be there to help you think through how things might be refined, as and when.

Live with operators
Wallenius Wilhelmsen
Siem Car Carriers
TOTE Maritime
NHS
How to get started

Kick off with a Discovery sprint.

Let us take a look, with you, at the process/s that you want to optimise. We’ll invest senior business analyst time to do this with you. The only thing that you need to pay for is our specialist team’s time to map the process/s — typically less than £3k — which we will credit back to you if you proceed to design and implementation. So it’s a very low-risk investment for you, delivering potentially significant returns.

Tim Fairchild, CEO, Team Bison
Our Credentials

Deep expertise in process automation and AI agent enablement.

We’re already successfully delivering projects for clients. Below are example case studies — primarily in logistics and shipping — where happy customers now run significantly improved, AI-enabled processes that save them a fortune in delivery time and in spotting and correcting errors. The result: our clients have even happier customers of their own.

Lead · primary buyer

Logistics operations & claims leadership.

PCTC and shipping operators, carriers, 3PLs, finished vehicle logistics. A back-office queue that grows with volume, inconsistent claims outcomes, slow settlement, headcount you cannot scale. We already run the platform behind your condition records — let us run the queue built on them.

INSPECTION · CONDITION · CLAIMS · EPOD · SETTLEMENT
Lead · partner route

Cargo survey partners.

The origin of the condition evidence claims are built on, and the trusted link in the claims chain. We turn the evidence you originate into faster, defensible outcomes — a partner, not a threat.

CONDITION EVIDENCE · REFERRAL · CLAIMS CHAIN
Explore · warm contacts, same pattern

Real estate — inventory & deposit disputes

Compare check-in and check-out, package the evidence, draft the adjudication — at volume. Your team handles the judgement calls.

Equipment leasing — end-of-lease condition

Consistent condition documentation and return-dispute evidence drafted across the fleet. Higher value, lower volume — reached through warm contacts.

Our specialist team

Meet the Bison team.

A small, senior UK team that has built and run production software together for years — experienced engineers backed by a hands-on, genuinely passionate management team. The people who design your agents are the people who build them and keep them running. No account managers in between.

The Team Bison team
Tim Fairchild
Chief Executive Officer

Founder of Bison Grid. Twenty-three years building and operating production software since 2003 — sets the direction across both brands.

Rich Tunstall
Lead Software Developer

Technical lead across Bison Grid and every Team Bison engagement. Sets the engineering bar — typed code, tests, observability, review on every change.

Liam North
Software Project Manager

Runs delivery — Discovery sprints, scope, weekly cadence and the demo. Keeps work on a clear, visible track.